Help Desk

Please refer to the Leader Resources pages/indexes before submitting a ticket.

Welcome to the help desk for my.Scouting and/or Scoutbook! Please fill out this form as completely and detailed as possible.

Common Help Desk Questions

Please look over these frequently encountered scenarios before submitting a ticket.

How do I register my Cub Scout or Scout online?

The National Council has an online registration platform called Be-A-Scout:

From there, you can enter your zip code into the search bar, choose your child’s age-specific program (Cub Scouts for ages 5-11, Scouts BSA for ages 11-17, etc.). After that, press “Enter” and our database will find the local Scouting units near you! Unit-specific details, the option to request more information, and the option to join immediately will be available to you! If you register, you will have to follow through the sign up form screens, add payment, and get ready to start Scouting.

How do I create a My.Scouting account?

Click this link for a handy help document.

How do I take my Youth Protection Training in My.Scouting?

Click this link for a handy help document.

How do I enter Advancements in Scoutbook?

Follow either of these two videos below to learn how to enter Advancement records into Scoutbook for the Cub Scouts or Scouts BSA programs.

Help Desk Ticket Form